1. Compliance with Laws and Regulations

The Hotel will make every effort to protect the personal information of its guests by complying with laws, regulations, and rules concerning personal information and by managing such information in an appropriate manner.

2. Management and security of personal information

In order to keep your personal information accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information, the hotel maintains and manages a security system and takes necessary and appropriate measures such as thorough employee training to ensure strict control of personal information.
Please note that we are not responsible for the loss, destruction, falsification, leakage, etc. of personal information due to reasons beyond our control in the following items.

1. When personal information is disclosed on the Internet in a form that can be accessed by anyone
2. When personal information is disclosed on a website other than the Hotel's website
3. Personal information is leaked from a terminal used by the customer or due to the use of a password under the customer's control

3. Details of Personal Information Collection

In order to provide our customers with catalogs, answer inquiries, and provide other services, we ask for the name of the company or organization, name, postal code, address, telephone number, e-mail address, and other information from our customers. We may also ask for other information as necessary. Such information is collected in a proper and fair manner.

4. Purpose of use of personal information

The Hotel uses personal information for the following purposes

1. To confirm and provide applications for services offered by the hotel and sales of each product.
2. To provide and improve the services you use, and to perform tasks similar to the development of new services.
3. To respond to requests and inquiries from customers
4. To provide other information related to services offered by the hotel

5. Disclosure and provision of personal information to third parties

The Hotel will not disclose or provide personal information received from customers to third parties, except in the following cases

1. With the consent of the person in question
2. When disclosure or provision is required by law
3. When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the customer's consent
4. When we deem it necessary to secure the rights of the customer or our hotel
5. When entrusting the handling of personal information to a partner company that has a confidentiality agreement with the hotel regarding personal information, within the scope necessary to achieve the purpose of use

6. Reference, correction and deletion of personal information

If you wish to inquire about, correct, or delete your personal information held by the Hotel, we will respond to your request after confirming your identity.

7. Policy review and improvement

The Hotel will review and improve its privacy policy from time to time with respect to personal information in its possession.

8. Inquiry

If you have any questions regarding our handling of personal information, please contact us at the following address.

Hotel New Tomiyoshi 1472-1 Shimotaga, Atami, Shizuoka, 413-0102 Japan
Tel: 0557-67-0017 Inquiry form